GOODWILL SHIPPING AND RETURN POLICY
Effective Date: March 22, 2022
Last Reviewed on: March 22, 2022
By accessing or using www.hunteroriginals.com and various related websites and services (collectively, the “Site”), you agree to be bound by this Shipping and Return Policy and all of the terms incorporated herein by reference. This Shipping and Return Policy describes how we ship orders placed through our Site and how we handle requests for order returns.
WHEN WILL I RECEIVE MY ORDER
Please review the checkout page before you submit your order for the shipping methods available for your items. We will arrange for the shipment of orders to you in accordance with the applicable method selected. Expedited shipping options can be selected when available.
We ship orders every Monday through Friday. Once your package ships, we will send an email with a link to track it.
You will pay all shipping and handling charges specified during the ordering process. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
CREDIT CARD FAILURE
There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, the card may have expired, reached its limit, or a malfunction may have occurred with the credit card processing system. Please double-check your information. If you continue to have problems, please contact Customer Service at firstname.lastname@example.org or call us Monday – Friday, 9:00 – 6:00 PM EDT at (864) 523-4550.
Please provide them with any error messages you may have received.
To cancel your order, please contact Customer Service at email@example.com or call us Monday – Friday, 9:00 – 6:00 PM EDT at (864) 523-4550 on the day that you placed your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be canceled. However, we will make every effort to cancel your order provided that it has not entered the shipping process.
SHIPMENTS RECEIVED BACK BY SELLER
Correct billing and shipping information relies solely on the buyer. We are unable to make any changes once we receive the order. Therefore, please verify that all your information is correct prior to finalizing your order. We do not issue refunds for any order that is received back as “Return to Sender” due to:
- Bad Address
- Moved-Unable to Forward
We currently ship only to destinations within the contiguous United States. We do not ship to Hawaii or Alaska.
We collect and remit sales taxes as required by applicable law.
REQUESTS FOR RETURNS
All return requests must be made within 30 days from receipt of shipment. We are not required to accept shipments outside of the return window.
Refunds will not be issued until one of the following occur:
- Customer Service determines that the shipment does not need to be returned for refund.
- Shipment is authorized by Customer Service for return.
Our acceptance of returns is expressly conditioned upon all item(s) being returned in the same condition as when purchased. Returns will be inspected by Customer Service. Once completed, you will be contacted with refund information through your credit card. This process may take up to 5 to 7 business days to issue a refund.
SPECIAL CONDITIONS AND RESTOCKING FEES
Product must be received in the same condition as when purchased for a full refund to be processed. Otherwise, a restocking fee of 20% will be applied if the item(s) shows signs of significant use or wear after purchase, or if the item(s) was damaged in any way.
WRONG ITEM(S) RECEIVED
If you do not receive the item(s) ordered, please contact us through with order number with the details of the item(s) received. Depending on the item, we may authorize you to keep or discard said items for a full refund. Otherwise, we will issue a return label to return the mis-shipped items for a full refund.
GOODS DAMAGED DURING TRANSIT
If your item(s) arrive damaged, please do not discard until written authorization is received by a Customer Service representative. Any order received as damaged requires image(s) of both the shipping carton and the product. Once the images are received, we will ship you a replacement or issue the appropriate refund. You may also refuse delivery on the spot if damages are clearly visible in which you will need to contact us about refusal of shipment so we can proceed with a full refund on the order.
If you have any questions about your order or you would like information about Hunter Originals and our products, please contact Customer Service at firstname.lastname@example.org.